Photos and templates
If a photo or template will not load, the preview looks incomplete, or local pattern processing does not finish, tell us which tool you used, the selected options, and what changed on screen.
Beadora
Support Center
Beadora Support
Need help using Beadora, have a purchase or update question, want to report a problem, or have feedback? Contact the Beadora support team by email.
Last updated: October 5, 2026
Email
beadoraapp2026@gmail.com
Response Topic
App, purchases, and feedback
Purchases
One-time purchases handled by Apple
Quick Help
Start with the area you are working in
Beadora support covers the full pattern-making flow, from choosing a photo, prompt, or color palette to saving, exporting, and managing one-time purchases. Photo conversion and template reduction happen on your device. Diamond painting patterns use the DMC 447 palette.
AI generation and Sakura Petals
If an AI generation fails, your Sakura Petal balance looks wrong, or a paid retry is not recognized, include the prompt, selected size, color palette, and the message shown.
Unlocks, history, and exports
Contact us if a purchased Gallery pattern does not unlock, or if saved projects, 3D previews, exports, or sharing are not behaving as expected.
Support Topics
Common reasons to contact us
These are the main areas where a short email can help us narrow down the issue and suggest the right next step.
App Issues
Email us if photo selection, pattern generation, project history, text-to-pattern generation, Gallery unlocks, 3D previews, exports, update checks, or any other app feature is not working as expected.
One-Time Purchases
Beadora no longer offers new subscriptions. Apple handles the one-time purchase for a selected Gallery pattern, one local photo conversion, or one Sakura Petal for AI generation. Existing users with an unexpired legacy subscription keep the applicable access until their already-paid period ends; it will not renew in Beadora.
What To Include
For faster support, include your device model, iOS version, Beadora app version, the screen where the issue happened, and a short description of what you expected versus what happened. For a purchase issue, include the item name and whether Apple showed it as completed, pending, or cancelled. Never send payment-card details.
Feedback
We welcome feedback about bead and diamond painting pattern clarity, DMC and bead-palette color matching, grid sizes, exports, and the craft-planning workflow, including 3D previews and appearance settings. Send feature ideas to beadoraapp2026@gmail.com.
Before You Email
A few details help us answer faster
You do not need to send everything, but the items below make it much easier to reproduce the issue and understand your setup.
Device and app details
Include your iPhone or iPad model, iOS version, and Beadora app version if you can find it.
Where it happened
Tell us whether the issue happened in the Create tab, prompt generation flow, Gallery, Projects, a 3D preview, Settings, or another screen.
What you saw
A short description, screenshot, or exported pattern sample is useful when the result looks different from what you expected. Remove personal or payment information before sending it.
Purchase context, if applicable
Name the Gallery pattern, photo conversion, or Sakura Petal involved and tell us whether Apple reported the purchase as completed, pending, or cancelled. Do not send full receipts or payment-card details.
Support Flow
What happens after you contact us
Support starts by understanding the exact screen, action, and result so we can point you toward the right fix or log the issue.
Send the details
Email the support address with your issue, device context, and any screenshot or export that helps explain the result.
We review the context
We look for the screen, action, and app state involved, such as photo selection, AI generation, a Gallery unlock, export, or an update setting.
You get next steps
We reply with troubleshooting steps, a request for more detail, or confirmation that the issue has been logged for improvement.
Still need help?
Send one email with the screen name, what you tried, and what you expected to happen.