App Issues
Email us if lessons, audio, video playback, writing practice, vocabulary sync, subscriptions, restore purchases, or any other Chitok feature is not working as expected.
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Email Support
Support Center
Chitok Support
Need help with Chitok, want to report a learning issue, or have feedback about Mandarin lessons, audio, writing practice, or Chitok Pro? Email the support team and include a few details so we can investigate quickly.
Last updated: June 21, 2026
Email
chitokapp2026@gmail.com
Response Topic
App support and feedback
Chitok Pro
Managed by Apple
Subscriptions
Chitok Pro purchases are processed by Apple. You can manage, cancel, or restore subscriptions from your Apple ID subscription settings or from the app's subscription screen.
Lesson Media
If a Daily lesson, pronunciation clip, explainer image, or video does not load, include the date, lesson type, and whether the issue happens on Wi-Fi, cellular, or both.
Vocabulary Sync
Saved vocabulary syncs through your private iCloud data. If words are missing across devices, check iCloud availability and send the device models where the mismatch appears.
Feature Requests
Send ideas for practice modes, review flow, pronunciation support, pinyin display, idiom explanations, or other Mandarin learning improvements to chitokapp2026@gmail.com.
Privacy Requests
For privacy questions, email support or review the Chitok Privacy Policy. Chitok does not run third-party advertising or analytics SDKs in the iOS app.
What To Include
A few details help us reproduce the issue.
You do not need to send personal data. The most useful support reports explain where the problem happened and what you expected Chitok to do instead.
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Device and app version
Include your device model, iOS version, and Chitok app version.
02
Screen or lesson
Name the screen, Daily lesson date, word, idiom, or saved vocabulary item.
03
Expected versus actual result
Tell us what you tried, what happened, and whether it happens every time.
Support Flow
How requests are handled
Support email is the best place for bug reports, subscription questions, and product feedback.
Step 01
Send the report
Email support with the details above and any screenshots that clarify the issue.
Step 02
We review context
We check app behavior, lesson media availability, and subscription or restore flow.
Step 03
We follow up
If more information is needed, we will reply by email with focused next steps.
Need help now?
Email the Chitok support team and include the screen or lesson where the problem happened.